How PLIM Works

With PLIM Concierge, clinics can get assistance with any dashboard or Marketplace-related journey. This includes onboarding support, help with sending BNPL invites, setting up your Marketplace profile, and resolving any dashboard-related queries.

You can avail concierge services by filling out the form available on the login and sign-up pages. You can also access it through Resources > Concierge. Once you submit the form with your basic information, a member of our concierge team will get in touch with you within 2–3 business days.

As a PLIM partner clinic, we require our merchants to have at least one valid practitioner registration number, which will help us confirm the level of care provided. Acceptable platform includes JCCP, CQC, GMC, NMC etc.

Yes, we have the PLIM Clinic App for all our partner clinics.

You can download the PLIM Clinic app from the App Store or Google Play Store only after completing your onboarding on the website. With this app, you can create BNPL invitations for your customers, quickly respond to BNPL requests by providing a price and sending the invitation, respond to callback requests, and keep track of your clinic through push notifications while maintaining basic clinic details

To add a custom treatment, click on the 'Add' button in the Customised Treatments box during step 2 of onboarding. Then, enter all the necessary details about the treatment. Avoid creating duplicate treatments. You can edit these treatments or add new ones anytime in the Treatments section of the dashboard.

Unfortunately our Buy Now Pay Later services are not available to Sole Traders currently.

Our Buy Now Pay Later services are not available to Sole Traders currently,

No. But we suggest you get in touch with your customer within 48 hours to maximize the chance of conversion.

No. One pre-approved credit can only be used on a single BNPL application, even if the BNPL total charge is lower than the pre-approved credit limit.

Yes. Multiple treatments can be added to one BNPL invite to avail one pre-approved credit.

Yes. Pre-approved credit limit is just a reference point. They can apply for a BNPL with total charge that is higher or lower than this amount. PLIM will assess their application based on certain credit and affordability checks and let them know whether they are approved or not.

Yes. Customers can still apply for BNPLs if they are not pre-approved. PLIM will assess their application based on certain eligibility criteria and let them know whether they are approved.

Yes. They can request you to send them a BNPL invite for certain treatments. After you receive the request, you can go to the dashboard, add price details and send them invites.

This means this customer is highly likely to be able to afford a certain amount.

PLIM is a VAT registered business, as required by the Tax Laws, we need to charge VAT on the platform services we provide.

I am new to PLIM:

You will have to choose whether you are VAT registered or not during the onboarding process. You also have the option to provide us your VAT registration number.

I am a registered clinic with PLIM:

We encourage you to update your VAT registration status if any changes occur. Please refer to Clinic Details on your dashboard if you wish to make any changes.

As a VAT registered business, PLIM will charge 20% VAT on the rebate amount. For example, for a rebate of £10, a 20% VAT charge of £2 will apply, totaling to £12.

VAT (Value Added Tax) is a tax added to most products and services sold by VAT-registered businesses. Businesses have to register for VAT if their VAT taxable turnover is more than £85,000. They can also choose to register if their turnover is less than £85,000. For more information about VAT, please see: https://www.gov.uk/how-vat-works

On your Dashboard under "Your Invitations", you can find customers who have requested a BNPL. You also get a banner notification on your dashboard when a customer requests a BNPL.

PLIM does not offer payment plans for training courses.

If a customer who has paid the deposit wishes to cancel the treatment, they have to get in touch with the clinic and once the clinic refunds the full payment that they received from PLIM towards that treatment, PLIM will initiate a refund to the customer’s account. Cancellation charges will be applicable to the customer.

Please select the option ‘Add a treatment’ and add the treatment that you want to offer. This can be done while you are onboarding the clinic or at a later stage too.

As a part of our onboarding process , we are required to conduct KYB (Know your business) checks for every clinic that onboards. These requirements come from our regulators and financial partners and are intended to prevent abuse of the financial system. This also facilitates payments and pay-outs to clinics.

Currently, PLIM allows only Private Companies to onboard themselves.

The rebate that PLIM charges the clinics depends on the treatment value. Please contact [email protected] for more details.

To become a PLIM-accredited clinic please contact: [email protected] or any of our social media channels and one of our team members will get in touch with you.

Alternatively, you can self-board your clinic by signing up on the marketplace.

PLIM presents an ideal revenue-boosting solution that can greatly benefit your clinic. Our interest-free and Buy Now Pay Later (BNPL) credit service offers customers the perfect payment solution. By incorporating the PLIM finance option, your clinic will receive the total treatment amount from PLIM (with a small rebate charged) once the customer pays the deposit.

Simultaneously, customers can enjoy the convenience of paying in manageable installments based on their chosen plan. This arrangement creates a mutually advantageous situation for both the clinic and the customers.

Furthermore, PLIM's marketplace provides your clinic with a platform to promote services, receive ratings, and accept customer bookings. This expanded reach and enhanced visibility can significantly increase your customer base and overall business prospects.