How PLIM Works

PLIM’s concierge can support customers with dashboard and Marketplace navigation. This includes help during the sign-up process, assistance with BNPL and PAT applications, and general guidance throughout the user journey.

Customers can access concierge services by completing the form on the sign-up page. A direct link is also available under Discover > Service > Concierge. Simply provide your basic information—such as your name, email, and phone number—and our concierge team will contact you within 2–3 business days.

Yes. Pre-approved credit limit is just a reference point. You can apply for a BNPL that is higher or lower than this amount. PLIM will assess your BNPL application based on certain eligibility criteria and let you know whether you are approved or not.

Your pre-approved credit can be used for multiple treatments, given that they are bundled in the same invite and not separate invites.

Your pre-approved credit cannot be availed partially. Once the availed you must apply for a pre-approval again in 60 days to use the credit again.

You can still apply for a BNPL with pre-approved credit, provided that you have received a BNPL invite from the clinic.

You cannot use your pre-approved credit for multiple BNPLs. Your pre-approved credit can only be used on one BNPL application. If you have availed the credit on a BNPL, you will need to wait for at least 60 days before you apply for another pre-approved credit.

You can avail your credits immediately after the results are displayed.

Your other financial transactions such as rent, mortgage, debts, personal loans etc may affect your borrowing capability. Once you avail your credits your affordability may be affected.

Your Pre-approved credit is valid for 60 days, i.e. if approved you must apply for a BNPL within 60 days or the credit will expire, and you’ll have to go through the process again.

In order to apply for pre-approved credit, a customer must provide their personal details as per official records and have a UK address history of at least 1 year.

No, PLIM does not finance training courses. We only finance Aesthetic treatments.

You can not request a refund or cancellation, if any instalment has been paid or the invoice for the same has been created.

All refunds will be processed on a case to case basis, within 4-6 weeks. Cancellation charges will be applicable.

As a payment solution provider, we are unable to cancel your subscription directly. However, we will stop the payment associated with your subscription and proceed with a refund of any amount already paid once the clinic confirms the cancellation. Once the clinic initiates the refund, we will process it, but please note that we will deduct cancellation charges before issuing the refund.

Our system will send you repeated reminders about your upcoming installment payment. Missing the same can raise a red flag in our system. However, we do attempt recollection, and send out reminder emails to the customers if the set payment has not been received.

Once you pay the deposit and activate your BNPL, all your payment details with due dates will be displayed on your dashboard. You will also receive reminder emails from us before your payment is due.

- Log into the PLIM dashboard, using the credentials that you used to sign up.

- Select MY BNPLs on the right top corner

- Select the invite you want to respond to

- You can either reject or accept the invitation.

Once the deposit is paid, PLIM cannot refund the amount as the entire treatment amount is paid by PLIM to your clinic.

Once the clinic invitation is accepted and the deposit is paid, the subscription cannot be cancelled as the entire amount is paid by PLIM to your clinic.

Login to the Plim dashboard using the same account credentials you used during the signup. Under the Payment detail page, click on the "Change Payment Option" button to change your payment method. You can add a new payment card as and when needed.

The payment date cannot be changed. The billing cycle date is set when you pay the deposit for your treatment.

PLIM Plan once chosen cannot be changed. Customers are required to carefully select the PLIM plan while making an application.

You can start your treatment once you have accepted the BNPL invite, completed the soft credit check and paid the required deposit.

Eligibility for different PLIM plans:

• For treatments between £500 to £3,000 - PLIM 1 / PLIM 3
• For treatments between £3,001 to £6,000 - PLIM 1 / PLIM 3 / PLIM 6
• For treatments between £6,001 to £12,000 - PLIM 1 / PLIM 3 / PLIM 6/ PLIM 8
• For treatments greater than £12,000- PLIM 1 / PLIM 3 / PLIM 6 / PLIM 8/ PLIM 12

Plim offers the following payment plans with 25% upfront deposits:

• PLIM 1 : Customer pays the remaining 50% in the following month.(50 % deposit)
• PLIM 3 : Customer pays the remaining 75% from the next month onwards for 3 successive months.
• PLIM 6 : Customers pay the remaining 75% from the next month onwards for 6 successive months
• PLIM 8 : Customers pay the remaining 75% from the next month onwards for 8 successive months
• PLIM 12: Customers pay the remaining 75% from the next month onwards for 12 successive months.

To avail PLIM finance you need to make a BNPL application by selecting a payment plan that suits you best. Once your BNPL application is approved you can start your journey by:

1. Paying 25% deposit of the total treatment amount, to initiate your PLIM finance journey. (PLIM 1- 50% deposit , PLIM 3,6,8 & 12 - 25% deposit)
2. Paying a £10 administrative charge (includes VAT)

To login to your dashboard, please click on the login button on the top right corner of our marketplace. Please use the same credentials that were used while creating your account.